Refund policy

Refund & Exchange Policy

JAS Crafty Creations Refund & Exchange Policy

At JAS Crafty Creations, all products are custom-made, personalized, or produced specifically for each customer upon order. Due to the nature of our products, we do not accept returns, exchanges, cancellations, or offer refunds.

All Sales Are Final

ALL SALES ARE FINAL.

We do not issue:

Refunds
Exchanges
Store Credit
Order Cancellations once production has begun

Please review all order details, personalization information, sizing, colors, and shipping information carefully before completing your purchase.

Order Issues

If you believe there is an issue with your order due to a manufacturing defect or an error on our part, you must contact us within 48 hours of confirmed delivery according to the shipping carrier's tracking information.

To report an issue, please email us with the following information:

Full Name
Email Address
Order Number
Description of the Issue
Clear Photos of the Item
Any Additional Information Relevant to the Issue

Requests submitted without photos or after the 48-hour reporting period may not be reviewed.

Damaged, Lost, or Misdelivered Packages

JAS Crafty Creations is not responsible for packages that are lost, stolen, damaged, delayed, or misdelivered by the shipping carrier after the package has been accepted and scanned by the carrier.

Customers must file claims directly with the shipping carrier for these situations. We will gladly assist by providing tracking information or documentation needed for the claim process.

Color & Product Variations

Please note that actual product colors may vary slightly due to monitor settings, screen displays, lighting conditions, and production processes. Minor variations do not qualify for refunds, exchanges, or replacements.

Contact Us

If you have questions regarding your order, please contact us before placing your order.

By placing an order with JAS Crafty Creations, you acknowledge that you have read and agreed to this Refund & Exchange Policy.